Which mode of communication do you prefer? We use pretty much every way- phone, email, messenger, Zoom- and sometimes multiple means of communicating with our clients throughout the process- it really just depends on what works best for you and the specific situation. The only time we insist on a specific type of communication is for our proposal review with you. We do them via Zoom, so that we can actually show you what we’ve made! 

People are always intrigued by this! It’s the number one question TA’s get for some reason. We want to start our answer by making it known that we work for our clients, not for any supplier! That means we can show our commitment to you, as well as allows us to personalize our service to you and your ideas, which booking online will never give you. 

With that, our main source of income comes from commissions, direct from the vendors. It’s like this. Let’s say you book your own trip on one of those online sites that say they offer great deals. The hotel you choose has to pay that site usually 30% to advertise, and chances are you’ll get terrible service, because you’re just a number at that point. But when we book for you? We utilize our connections, and book with people and places we know- it costs them less money to pay us for bringing them better clients (usually 8-15%) and you’ll get better service. Best of all, it won’t raise your rate, just your experience!

Short answer? No. The main reason for that is because we add incredible value to your trip in ways you can’t even begin to imagine. Once you use a great TA (like us) to book, you’ll never go back to booking on your own! Also, we are all about the value of time. While the average traveler spends about 40 hours planning and booking, we do that for you and gift you back that time. Let us prove it to you!

Well, there aren’t really trips to the moon or Mars just yet, so we’re pretty limited to the Earth. Now- there are places we specialize in and have more training for, BUT we have connections all over the world. Again, if it’s something beyond our manpower or ability, we can refer you to a different and trusted advisor. 

Of course there are things we don’t, or won’t do. We like to think we’re pretty upfront with such things, and are always very communicative. Please ask any and all questions and don’t hide anything. We wouldn’t do it to you, so please return that kindness. 

Check out our “Services” page to see our complete list of services, but essentially we assist you with as much/little travel planning as you want. Full service, concierge treatment? We do that. Just itinerary building? We can do that too. Our job is to use our expertise and creativity to make your vacation dreams come to life. 

Yes, of course! This is a common question we get, because so many people like to use miles/points. If that’s you, we’re totally cool with that, just please make sure to stay in communication with us so that your flights fit into your itinerary, and be sure to send us the info.

Want us to book your air? We certainly can, but we usually charge a ticketing fee. 

No, we do NOT book air only. 

Of course! This is why it’s a proposal. This is YOUR trip, not ours, so if something isn’t quite to your liking, just let us know, You won’t hurt our feelings, we want to make sure everything is perfect before we begin booking. Communication is key during this step!

It’s never too early to start planning. NEVER! Even if something can’t be booked per se, we can still start making plans together, and then we will handle the booking as soon as it’s available to do so. Also, we LOVE to send pretty pictures and teasers to our clients in the planning phase!

This will depend  on many variants, and will be unique to every situation. But, rest assured: we got you! Part of our services are what we call “pre-departure document prep and final checks”,  will include either digital or hard copies of what is in our control to supply to you. For the things we cannot take care of for you (like passports), we will help guide you and walk you through what you need and when. 

This can be two different scenarios- if something “unforeseen” or “uncontrollable” happens, your Travel Insurance (which we ALWAYS recommend and include in proposals) will cover such things. IF this is something by choice that doesn’t qualify under insurance, then we will do what we can to cancel each piece of your trip and get it taken care of for you. While we do not charge an additional fee for this, there is always a chance that hotels/air/etc. may not be willing to fully refund such instances. 

Another one of those highly misunderstood things we come across all the time! Thanks to technology, we have a great CRM system that we store all sensitive information in, like credit card numbers. We send you a credit card authorization form, which puts it right into your digital file, and encrypts it. After we get the green light to book things (on your behalf), we access your information and make the agreed-upon reservations. We immediately invoice and send you any/all confirmations. IF there is ever a discrepancy between the proposed amount and final amount, we will contact you first before anything is purchased. 

We include 24/7 in-destination support, that extends from the time you leave your door, to arriving back home safely. We are available by text, phone or email, to answer questions and assist with any issue if one should arise.  We include our contact information in your pre-departure prep and final checks.